CRTC says telecom outage should be reported
Canadian telecom regulatory service providers are mandatory to inform it and other government officials within two hours when they experience a major network outage.
After restoration of the service, the carrier will also have 30 days to file a report that describes the reasons, effects and steps raised to solve the outage. Canadian Radio-TeliVization and Telecom Commission (CRTC) said that this is a solution that means providing transparency to consumers and helping the industry and government limit future disruption.
The requirements were permanently effective on November 4 after CRTC applied the same rules on an interim basis more than two years ago. Earlier, telecom companies were required to submit their post-outage reports within two weeks of solving the issue.
The Commission said, “With this information, (telecom service provider) can learn what happened to avoid similar outage in future, caning canadians learn the cause of one outage and other facts, and governments can develop policies to help move forward.”
Middle-outge notification requirements vary to some extent depending on the nature of dissolution.
During the full loss of internet, cellphone, data or landline service, which lasts at least 30 minutes, providers should inform CRTC, innovation, science and economic development Canada and local emergency management organizations.
When an outage affects 911 services – regardless of the period – providers should also inform local call centers that are responsible for responding to emergency calls within half an hour.
Customers of Rogers were caught by a large -scale outage on Friday, incorporating both mobile and internet networks, causing widespread disruption to banks, businesses and some emergency services in Canada.
Rules are in response to a consultation launched by CRTC in 2023.
At the time, the Commission cited the Rogers outage of July 2022 when millions of customers were in darkness for 15 hours, as an incident inspired his study.
Rogers has sought to strengthen the flexibility of his network since that outage, which was due to a configuration error during a network upgrade, Xona partners given to CRTC last year Xona Partners Inc. According to a report of.
The company said that it completed the entire review of its network and implemented all the recommendations inherent in the independent report.
Nearly a month after Rogers Outage, Canadian major telecommunications companies reached a formal agreement to “ensure and guarantee” mobile roaming and other mutual assistance in terms of future major outages.
Earlier this year, an outage lasting about two hours for hundreds of thousands of bell customers in Ontario and Quebec erased internet and cellular service. Bell said that disintegration was caused by a “technical issue”, as he had updated some of his routers.
Telus said that some of his customers were also affected by the bell outage.
The CRTC said that on Thursday it is also starting two new consultations as part of its decision. One of the studies will collect ideas on how the providers can improve the flexibility of their network and the reliability of their services.
Canadians woke up on Friday for global technical outage disrupting operations in many industries. Microsoft Windows crashed and displayed a blue error screen due to the Falcon Sensor Software of Cyber ​​Security Firm Crowdastric. Cyber ​​security and tech analyst Ritesh Kotak explains how outage has subscribed to crowdstruk and can take mitigation actions Microsoft.
Other possible new consumers will consider safety when Canadians experience internet, phone or television outage. This may include “Customers can get meaningful and timely measures to get updates during an outage, as well as refund or bill credit after an outage,” said this.
CRTC Chairman and CEO Vicky Etrids said in a press release, “Canadian people need to have reliable internet, phone and television services. These services can have a harmful impact, especially in emergency situations,” CRTC President and CEO Vicky Etrid said in a press release. “Today’s tasks will help start new ways to reduce outage and help canadians protect people.”
Earlier this year, the regulator announced a particular improvement for customers in northern Canada, where distance residents have used continuously for outage.
This involves a requirement for the local provider Northwestell when internet services are interrupted for at least 24 hours, then to reduce the customer’s bill automatically.
