Quebec Superior Court approves class action against Ticketmaster over service fees
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The Quebec Superior Court has authorized a class-action lawsuit against Ticketmaster that accuses the U.S. company of charging outrageous service fees on ticket sales.
In a ruling on Monday, Justice Eleni Yiannakis said the plaintiffs met the conditions for a full hearing and would be allowed to return the compensation if they win the case.
The class action, filed by Montreal law firm Paquette Gadler, says the service fees charged by Ticketmaster violate Quebec’s Consumer Protection Act and the Quebec Civil Code.
The lawsuit says Ticketmaster’s fees fluctuate based on ticket prices rather than the actual cost of the service provided, a pricing scheme the law firm says is abusive.
It was filed in August 2024 on behalf of plaintiff Felipe Morales, and includes Quebecers who have purchased tickets for North American shows through Ticketmaster since July 2021.
Ticketmaster, which sells tickets for concerts, sporting events and other shows around the world, did not immediately respond to a request for comment on Monday’s decision.
